Preventing mould in your home

Condensation happens when warm air full of moisture hits cold surfaces in your home. It can damage your property and produce mould, which can damage your health.

The good news is that you can minimise condensation and avoid mould by following our four-step guide.

Make less moisture

Wipe water from your windows and sills, wringing your cloth out in the sink. Don't put wet cloths on a heater.

Drying clothes indoors, in poorly ventilated rooms, is one of the biggest causes of damp. Dry clothes outside whenever possible or ensure that there is adequate ventilation to give moisture somewhere to go

Use lids on saucepans when you cook. This keeps steam in the pan and could save money on your energy bill.

Avoid using paraffin or bottled gas heaters. Burning 1 litre of paraffin puts about 1 litre of water vapour into the air which re-appears as condensation.

Tumble dryers should be vented to the outside to ensure the moisture-filled air leaves your home.

Allow air to circulate

Regularly vent every room for short periods of time. Modern windows have trickle vents to help ventilate your home. Keeping these open as much as possible helps damp air to escape. Open a window when cooking or boiling pans and after showering or bathing.

Never block off air vents or extractor fans. Install humidity-controlled extractor fans whenever possible.

Keep your kitchen and bathroom doors shut when in use and for 20 minutes after to prevent moist air from escaping into other rooms. When rooms are not in use leave doors open so heat can spread evenly through your home.

Allow air to circulate by leaving gaps between walls and your furniture.

Keep your home warm

Heating your home efficiently keeps walls and windows warmer and reduces the chance of condensation. Try to keep rooms where most moisture is produced above 18ºC (63°F), along with providing good ventilation

Remove mould immediately

Remove mould as soon as you find it to stop it from spreading and causing more damage to your home.

The mould-affected areas should be treated with a suitable mould/mildew cleaner (always follow the manufacturer’s instructions).

Use fungicidal paints and decorating materials to help prevent the recurrence of mould.

To report a problem with condensation or mould please contact our repairs team on:

(01788) 533888


Download our fact sheet on preventing mould and damp in your home



Warm hubs in Rugby

A number of council and community buildings offer a warm welcome to residents looking for company in cosy, secure surroundings.

Full list of warm hub venues 


Housing Repairs

If you want to speak to us about your housing, please get in touch with us.

Your feedback allows us to address your concerns directly and gives us valuable information about how we deliver our services.

Whether it's a comment, compliment or complaint, we want to hear from you. You can call us on (01788) 533533 or simply complete an online form on our website.

Report a repair or issues with anti-social behaviour

If you want to contact us to report a repair required at your property or issues with anti-social behaviour from council tenants, please use the online forms on our website to ensure we can deal with your request efficiently and effectively.

Report a repair

Report anti-social behaviour

If you have an issue with your rent, please call us immediately (01788) 533533 so we can try to help. You can find more information about your rent on our website.

View more information about your rent

Housing Ombudsman

The council has signed up to the Housing Ombudsman Complaint Handling Code, which aims to enable landlords to resolve complaints raised by tenants quickly.

Under the code, we have published a self-assessment which details how we deal with complaints.

If you make a complaint to us and do not agree with our response, you have the right to appeal. If you remain unhappy with how we have handled your complaint, you can contact the Housing Ombudsman.

The Housing Ombudsman website contains a range of information which you might find useful.

Visit the Housing Ombudsman website


We want your feedback

We really value your feedback and next month there are two ways to get involved. 

  • Tenant Panel Meeting 23 February
  • Estate walkabout Programme

Tenant Panel Meeting 

We are holding our next tenant's panel meeting on the 23rd of February 2023 at Rugby Arts Gallery and Museum at 1pm to 3pm.  

Bring your kids along - we understand it is half term and some of you may have childcare responsibilities. Children can enjoy some creative activities.  

If you are interested in attending, please email with your name and any questions, you may have.  

We look forward to seeing you!  

Estate Walkabout Programme

Take part in our estate walkabout programme to review where you live.

The dates for the next estate walkabout for March can be found below. If you are interested in joining or have any questions please email us at

March 2023 Area
2 March

Area 1 

Charles Warren Cl, James Street, James Walk, Albert Square houses, Craven Rd, Oulton Rd 

7 March

Area 2  

Brinklow: Great Balance, George Birch Cl, Skipwith Cl, Walkers Terrace, Yew Tree Hill, Stretton-under-Fosse: Smeaton Lane, Harborough Magna: Hawthorn Terrace, Easenhall Rd, Meadow Way, Wood St, Newbold Rd 

8 March

Area 3 

Lesley Souter House, Mercer Court 

15 March

Area 4 

Pailton: Brookside Ave 

Shilton: Hallway Dr 

Harborough Magna: Meadow Way, Primrose Ct 

Wolvey: Pipes End 

21 March

Area 5 

Ryton: Leamington Rd, Manns Cl, Sodens Ave, Warren Cl, Warren Field, Handleys Cl, High St 

Stretton: Hill Cres, Meadow Cl, Fosse Way, Brookside 

23 March

Area 6 

Helvellyn Way & shops, Millbeck, Dunnerdale, Fornside, Beckfoot Cl 

29 March

Area 7 

Stretton Ct, Patterdale, Norman Rd, Fosterd Rd, Arnold St, Murrayian Cl 

30 March

Area 7

Rosewood Ave, St Andrews Cres, Charlesfield Rd, Magnet Lane, Main St Bilton, Lawford Lane 


Learn how to cook with the Benn Partnership Centre

Can't cook? Afraid to cook?

Through February at The Benn Partnership Centre

Tuesday between 2-4pm 

Spaces are limited! 

All equipment and food will be provided  

If you are interested to learn or help at the sessions, please or give them a call on 01788553033 

Take a walk on the wild side

The Warwickshire Wildlife trust are holding events for people of all ages and families! 

The Warwickshire Wildlife Trust believe that everyone deserves to live in a healthy, wildlife-rich natural world and experience the joy of wildlife every day. You can find a full list of walking routes in Warwickshire and Coventry by visiting their website 

Warwickshire Wildlife Trust