Support with paying your bill

We understand many of our residents face financial pressures at the moment, with council tax one of the main monthly expenses.

We want to make paying your council tax bills as easy and affordable as possible.

So, here's some options available if you're struggling to pay your bill:
 

Changing your payment date

Paying your council tax by Direct Debit allows you to choose a payment date which suits your weekly/monthly financial commitments.

Direct Debit also allows you to spread your council tax payments to weekly, fortnightly or four-weekly.

Sign up for Direct Debit payments
 

On a low income or benefits?

If you're on a low income or claim Universal Credit, the state pension or other state benefits, you may be eligible for council tax reduction.

View more information and apply for council tax reduction
 

Discretionary awards

We have a small fund to support residents who have council tax and/or rent arrears* (*does not have to be a council property).

View more information and apply for a discretionary award
 

What happens if I don't pay?

If you're struggling to pay your council, don't just ignore it.

We'll shortly be working with external partners to contact residents by email, text message or voice note to remind you of the need to pay your council tax and outline the support on offer to help you pay your bill. 

So, if you're contacted by (01788) 462004 or (01788) 462008, you have received a genuine call from a partner working on our behalf.

If you do miss a payment, you'll receive a reminder letter from us. Failure to make repeated payments may result in a court summons.