Join our Tenants Panel – Help us take a close and careful look at our communications, policies and procedures. The Tenants Panel meet 4 times per year at the Rugby Art Gallery and Museum. Please get in contact to express your interest and become a Panel member. Take our annual Tenants Satisfaction Survey: This is available from October – January every year. Click here to view the results from the previous year. Consumer Standards Groups: New for 2025, the groups will meet in person four times a year. For those are you interested in one of the following areas: Safety and Quality: Does RBC provide homes that are safe, and provide an effective repairs and maintenance service? Tell us what you think. Transparency, Influence and Accountability: Does RBC treat tenants with fairness and respect so they can access services, raise concerns when necessary, influence decision making and hold their landlord to account, this includes meeting diverse needs, hearing tenants’ views and how we handle complaints? Tell us what you think. Neighbourhood and Communities: Does RBC engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes and includes dealing with anti-social behaviour? Tell us what you think. Tenancy: Does RBC allocate and let homes fairly? Do we manage our tenancies well? Tell us what you think? Other ways to get involved: Get involved in monitoring the services you receive - If you have a communal garden or indoor communal space help us monitor your gardening service and/or cleaning service. We supply a checklist for you to note your comments about the services and we feed back to our contractors and to you. Join our Estate Inspections – We inspect our estates twice a year, once a year for Independent Living Schemes, join us and let’s keep our estates tidy and free of anti-social behaviour. Join us for one of our interactive Tenant Workshops and Focus Groups - In these sessions we will work together to make improvements to specific area of focus through tenant feedback and input. The current sessions include:
Rugby Borough Council Website Improvement Tenants Workshop
Annual Tenants Survey Focus Groups
Disability Reference Group
Join in and learn more about your Fire Risk Assessment - If your scheme has an annual Fire Risk Assessment you can be involved in this, work with our expert fire risk assessors to ensure the best arrangements are in place in your scheme.
We Support:
Informal Drop-In sessions & Coffee Mornings/Afternoon Teas
'Cuppa with a Coppa' sessions
Seasonal events & activities
Consultations about any changes to services.
Clubs and activities that tenants would like to deliver
These activities give us the opportunity to work together so you can influence and scrutinise our strategies, policies and services. Showing our appreciation: We value your time and feedback. We offer a £10 shopping gift card to tenants who attend certain engagement sessions which take place outside of their scheme or neighbourhood. When you get involved and share your views with us, we will provide feedback to let you know how your contribution has influenced our decision making and delivery of services. Contact Us – Have your Say and Ask About Getting Involved Email: rbc.tenants@rugby.gov.uk Call: 01788 533 533 Inbox us on Facebook: Rugby Borough Council tenants' news | Facebook
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